You can then quickly start a support connection by having the end user enter a support key online or click a link you provide. You still have the option to download the unattended installer onto the end user’s device if you prefer, but you can also install it by simply adding their computer from the GoTo Resolve toolbar. While some competitors require you to install their software on the devices you are connecting to, GoTo Resolve lets you make a secure connection through a standard web browser. Previously known as GoTo Assist (formerly LogMeIn), GoTo Resolve combines remote access features with live ticketing and IT management functionality. GoTo Resolve is our choice as the best remote PC access solution for businesses that want to offer unlimited live support without requiring end users to download software. Monthly and Annual (for Business plan and above)
Windows, Mac, Linux, Android, Toshiba 4690 $33 per device per year (less with 50+ devices) Text chat, camera share add-on, Slack and MS Teams integrations, video chat during camera share Integrated remote support and unattended access
Text chat, voice, annotation, shared toolbox, camera access extension Windows, Mac, Linux, Chrome OS, iOS, Android Windows, Mac, Linux, Chromebook, iOS, Android Windows, Mac, Linux, Raspberry Pi, Chrome OS, iOS, Android, Fire OS
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